Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection
About this hotel
Situated in San Antonio, this lovely hotel for $198 per night is a great choice for your next break. Located in San Antonio, 2.3 km from The Shops at La Cantera, Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection provides accommodation with a shared lounge, private parking, a terrace and a restaurant.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Fireplace
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of San Antonio, TX
Reviews
3.9/5.0
Good(85 Reviews)
100% verified reviews
9.0
The property was very clean everywhere from the public restrooms, the Sustenio Restaurant and Mercato Café and our room was very clean also. The hotel is beautiful and I enjoyed a lot of the amenities like the indoor pools and jacuzzi since during my stay it was winter. The staff was nice and courteous my entire stay, although a little unorganized.
When I checked into the hotel, I was told by the staff that they accidentally checked someone else with my same last name into my room so, my check in to my room was delayed for a few hours. I can see how it happened because, the front desk did not even look at my ID to verify which room I was supposed to be in as well. After waiting a couple of hours to check into my room, the staff was supposed to call me when my room was ready but they never did. The staff needs to be more organized.
7.0
All the amenities. The hotel was beautiful and clean. Location is perfect!
The iron didn’t work, the tv didn’t work, room service took a long time to respond to calls.
9.0
Location
6.0
The location
The room smelled like mildew.
The supervisor on shift was unprofessional and not accommodating. Not good customer service
5.0
Everything 😀
Everything except checking in, not enough staff, it took too long
5.0
Location is located right by the Rim and La Cantera.
Only parking is valet which is $35 a night. They did not come and clean the room. Checkout was at 10:00am. Overpriced for just a standard room.
7.0
P pool
Everything closes early
10.0
the pool
I wish they had a key card app
4.0
The check in takes to long. They try to sell you a timeshare.
5.0
The color of your hotel. Reminds me of seaside look.
I'm going to preference that the staff we encountered were polite, the hotel is beautiful. I've stayed at my fair share of "resorts" and I would not concider this one.
There were so many small things that were really just irritating/disappointing for the whole experience. I was not happy with was the parking situation, no where was I informed prior to my stay that, and I am quoting the front desk staff, at check in, "It's valet parking only." When, after speaking with other guest at the pool, that there was free parking, but it was far. Which is it, is it only valet parking or do your guest have options? Then after checking in, I have to go to the concierge to get a wrist band, understood, but I don't care about your timeshare "opportunities" it took way to long to leave that desk. Understanding that your staff have a job to do, but it doesn't take much to tell when someone just wants to take their stuff and go to their room. Now, the kicker, after 2 tiring interactions, we are meet with elevators that are out of order, this one just really just set the mood for myself.
So, we head down to the pool, because 2 websites shows the hours of the indoor AND outdoor pool close at 7pm, I searched the actual website for the resort, and had no luck. So, nope both sites were wrong, that sucked, plus no one told us when we talked on the subject of the pool that the towels are inside your room, in a closet. Now, we are back in the room, no room service, which blows my mind, how do you have a spa/resort with no room service? No self service laundry, why? Plus, there are so many spelling errors on the sheet they gave us for the restaurants around us. How do you misspell smoothie king? The phone on the desk didn't work, had to call from the phone in the bathroom.
The attention is in the small details, and this did not deliver.
2.0
- ubicación
- arquitectura
- mala actitud del personal
- sin servicio “turn over”
- check out 10:00AM!!!!!!!!!!!!!!!!
- Breakfast only weekends
- personal de recepción enferma (tos y gripa)
- sin self parking
- no hay bell service
- THE WORST EXPERIENCE IN A HOTEL EVER!!!!!
3.0
that they do no clean the room every day, nor change your towels, take the trash, neither do they make your bed unless you pay 90 plus extra dlls per day !
that they do not make the room at sll
10.0
Space & relatively quiet
Alternative payment to Valet was not available
8.0
Beautiful facility
Insufficient personnel . No one to direct you when needed. Very expensive valet service with better options for self parking
5.0
Indoor pool
large well equipped gym
good towels
4:00PM checkin time and 10:AM checkout are absurd, not very accommodating for late checkout (acted like 11:00AM was a big deal)
sales pitch for "ownership"
front desk staff mumbled and not very accommodating or cheerful
no self parking ($35 to valet, which is not needed)
shortage of luggage carts
poor, dim room lighting
ice machines not on every floor
very overpriced, all things considered
10.0
nobody told us that was a breakfast
8.0
Valet very friendly and accessible.
I tried to find food or snacks at 10:30 pm and they directed me to the 3rd floor vending machines. I expected a little more amenities.
6.0
Location is great, staff is wonderful.
Room was not cool enough -- this is San Antonio and the AC needs to be on point and generous. Have control over temp in room but it did not maintain that temp unless we had all curtains closed and were not in the room. Did not sleep well either night because temp was not comfortable. Very disappointed with lack of circulation and quality AC.
9.0
The pool was amazing
FAQs
How much does this hotel cost compared to others in San Antonio?
The average price for a rental in San Antonio is $122 per night. This rental is $76 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection. Enjoy the water!
Is Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and fireplace.
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