Excellent customer service at the front desk. More specifically, Director of Rooms, Jonathan Fabietti, was extremely helpful during check in and beyond. This was one of the best hotel experiences I've encountered. I would definitely recommend this location to any of my friends. Keep up the good work!

Hotel was clean our room was clean and supply of tea and coffee. Bar in the hotel was great and a nice atmosphere.

all good

What breakfast? Truth is, I am retired and travel quite frequently and extensively, both here in the USA and throughout Europe and Southeast Asia. A quality breakfast is typically included. As a matter of fact, I was disappointed that bottles of water were not automatically available free of charge. How was I supposed to make my coffee, with tap water? A $5.00 charge was inexcusable. In fact, I was further disappointed that coffee was not available free of charge in the Lobby. I was rather disgusted with the thoughtlessness and “cost cutting” mentality of Hyatt Regency, especially given the cost of my room. I hope your management understands that I am a frequent traveler and that I have taken the time to provide my honest and sincere impressions based upon my decision to stay at your hotel. It is rare that I ever provide negative comments. My room was basic. Basically clean and the bed was comfortable but every other aspect of the room was just basic. There was a total lack of effort to ensure the room was aesthetically appealing. Yes, it does matter. Perhaps it would be beneficial if management could check out the amenities offered by other similarly priced hotels, and then outclass them in order to validate the manner in which your hotel values your guests. Just saying…

The rugs could use a professional cleaning. If you want to take the time and visit my room (731), take notice of droplet sized stains on the rug in front of the TV. Also take notice of the exposed bed frame at the foot of the bed. Very shabby indeed. Many hotels offer a toothbrush and toothpaste in addition to a razor, Q-Tips and slippers. There was no drinking glass next to the sink, and no bottle of water.

Staff fixed the various problems we encountered

A/c not working in room, smelled bad 2nd room tv remote not working, phone not working Not able to walk to any amenities

It was very nice and customer service was top notch.

I like all. The buffet breakfast was great and the service was excellent. It’s a quiet environment. Everything very clean.

Nice place very comfortable and clean

Being on the 10th Fl. It was very hot out and the Ac couldn't keep up. The room was humid.

Everything was fine

Amazing stay, staff is amazing the room was great no complaints. I would definitely rebook again!

The competition that was being hosted, the areas they located us for dressing/changing were the only thing I liked.

The bathrooms by the terrance were dirty and smelled, the Hotel room was small and cramped.

clean/ bar restaurant/ view from the 10th floor

rugs in suites/would love to see updated wood floors

My room was clean and smelled fresh. The staff was accommodating when they gave me a pull out bed and extra pillows/blankets for my daughter's bestie. The beds were very comfortable; much needed after a day of dancing and preparing for another day of dancing at The Royal Dance Competition. Thank you for your hospitality.

Breakfast was quite expensive.

Room size and bathroom

Mattress was not comfortable nor the pillows. Television didn't have enough channels.