Location

Carpet was smelly and A/C was broken

Very nice front desk staff. Good breakfast with lots of options. Good location and close to UNCW. Check out time is noon which worked out great for my needs this trip

The facilities were a bit worn with chips and stains on wood. our room had a large pink stain on the carpet. Our toilet was in need of repair because it didn’t flush very well. unless you held the handle down for a long time. The pool and hot tub were closed for maintenance

The property was a good location very quite , love the feel of the environment especially coming from New York where it’s pretty loud. Very convent food, stores were literally in walking distance

I didn’t like the fact they did not tell the truth about having the pool open. I called before I booked and sent a message to the property . I was told the pool was open.. only to get there after driving 13 hours with my 5 year old to learn no pool for her. The response from the hotel was you can cancel by 12 get a full refund and find another hotel. I found that disrespectful : especially the fact we were tired. Also I booked to pay at the property when I arrived I was contacted in the middle of my driving to pay or the reservation would be canceled. Just not good business at all, oh yeah the carpet in the hotel was disgusting

That the laundry washer was down. Also vending machine down for drinks.

Location

Large sticky brown stains on the floor in room, not enough bedding for guests (we asked each day for more), smoke detector was going off due to low battery, and staff told us to just remove it from the ceiling and take out the battery (we had to stand on furniture to get to it), very loud neighbors playing party music past 2am (we had to complain many times each night and nothing was done), only one staff member on premise (limited ability to help), weird smell throughout hotel, cockroaches in room (alive), huge spiders and spider webs near entrance.

You could hear everybody and all the other rooms

Was in a good location.

The pool was not open.

Staff were very friendly and curteous. Breakfast was very good, but the coffee not so good. The facility was clean with ample parking which was well lit on the front and sides.

The room had a smoked smell to it and the door was difficult to open and close. The pool was not in service. I had to attend a funeral so it was on short notice. My sisters secured lodging elsewhere and on even shorter notice and paid $25 less per night at a comperable hotel.

I liked the location, the breakfast, the prices, check out time, and it was comfortable.

The fact that the side doors “didn’t work”

I was okay.

They could invest in keeping the facilities in better conditions

Staff were friendly. The hotel was clean and well staffed. The beds were comfortable. The shower was hot with good water pressure.

A/C wouldn't cut off.

Cookies, when they were available, and candy at front desk. View of the trees. Quiet room.

Musty smell, turned out to be mildew. Door hard to open, close, and put security lock on it.

Location

Customer service was rude, extremely outdated rooms, stains, bathroom had damaged items, stains everywhere, urine on the toilet seat, elevator takes forever, door was broken, etc

very convenient and close to stores. pleasant staff

could use lots of updates, smells old and not fresh

hot breakfast, comfy beds, nice rooms, updated appliances

Pool and hot tub were closed for repairs. A/C in room needs HVAC serviced...1st thermostat needs new batteries before it would work, maintenance man appeared 2 hours after our check in and went to wet vac the A/C drip tray and then replaced thermostat battery. A/C worked most of the night until A/C drip trayed filled up with water and tripped the shut off feature. Did some trouble shooting myself, maintenance guy came and wet vac A/C drip tray while we were at the beach. Figured out that to keep A/C running we had to use a trash can from the bathroom to empty the A/C drip tray (see pictures) of water or else we would be without cold A/C. Appears that this was a known problem as the insulation around the A/C drainage pipe has already been pealed away and a hole was made in an attempt to clear the clogged line. Staff did not offer to change room assignment or discount for all our troubles. Also, room had exposed electrical light switch (must have been recently painted)

the property was very run down including foul smells , faulty AC with loud noises and banging only working partially. the pool had green very stagnant water in it . the front desk people was rude and there was no management on site. it was dirty and we were very disappointed, oh I forgot to say they have a government program where they allow extended stay to homeless people… they told us because they were hanging around the front of the hotel all day. Thus hotel needs to be closed fine or turned into a half way house. we paid $904.00 for 2 nights fir 2 rooms , thus way about $904.00 too much.

The staff was very friendly and helpful. Breakfast was great!

They added on an additional $25 fee upon arrival. Any additional fees should have been mentioned or included in the price. Basically paid $200 for a regular motel room.

Friendly staff

the location was AMAZING

a few stains throughout the room and on one of the beds

it was a good location

the pool was not open and the black male that worked in the kitchen was rude to my wife

very convenient to shops and dinning. very short to the beaches.

the site could have offered insight on the fact the indoor pool and hot tub were closed due to renovations. Those perks were one of the reasons we chose to stay here.