Quality Inn Creekside - Downtown Gatlinburg
About this inn
Nestled in Gatlinburg, this attractive inn for $129 per night is a great option for your next vacation. Quality Inn Creekside - Downtown Gatlinburg is one of Gatlinburg's premier mountain resorts and is nestled in the heart of the city.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Map of Gatlinburg, TN
Reviews
3.1/5.0
Average(2,394 Reviews)
100% verified reviews5.0
Location
I didn’t like the $17 extra per night they charged when I got there on top of what booking charged me. They said they charge for parking and other taxes. Hopefully they will take that extra money they charge and fix the rooms. They have really deteriorated since my last visit there 3 years ago. So anyone that is going to stay here better call the hotel and get a set price because what you are told on booking.com is not what you will pay when you get to the hotel office.
10.0
Everyone was very nice and we did enjoy our time there. The only negative thing was there was a family in the breakfast area that were clearly sick. the child was the exact height of the open food on the counter and was coughing directly on the food. Nothing was said to the family. I understand that the staff doesn't want to cause problems with the quest, but there are health safety issues with coughing on food. It could cause someone with a compromised immune system problems and in an certain cases death. I feel that they should have been asked to leave or the food removed. Neither actions were done.
8.0
I liked that the location was very convenient, located right in town near everything, and was clean.
I didn’t like that the staff wasn’t very friendly. I wouldn’t necessarily say they were rude, just not the friendliest bunch of folks. Also, the parking lot isn’t proportioned very good, definitely not made for larger vehicles.
10.0
Nice staff and right on the strip!
4.0
The location and honestly that’s about it.
The property is going through a remodel so extra noise, equipment, etc was understandable. You could tell the room we had was atleast semi renovated, but the tub was disgusting. The pet fee is $25/night and parking was $10/night plus taxes. There is also a $5.99/night plus tax “hotel services” fee per night. You only get housekeeping if you request it, but I was told by the front desk agent upon check in that the $5.99/night fee was for housekeeping services. It is advertised as a heated pool, but the pool was not heated and when we asked about it we were told “that’s to do with maintenance and they’re gone for the day so I can’t heat the pool”. Also- when we booked, the advertisement was “pay at the property” the morning of scheduled check in day, my card was charged for one night, then when called to let the property know that we would be in late (around 3am) my card was processed for over $339 but when I got to check in, I was told my card wasn’t charged and that wasn’t on their system, they didn’t charge me and I still had to pay over another $400 to even check in. Honestly if I didn’t have my tired children with me, I probably would have just cancelled my reservation and left. The next morning when I spoke to the manager I was told again that they did not have the $339 charge on file and maybe it was a hold. I have yet to get that returned. So for a hotel that was supposed to be $386 for three nights plus parking and pet fees I have paid over $850. If the $339 turns out not to be a “hold” I will be disputing with my bank. There are so many other, nicer properties for less than the $850 that I have now spent. If the $339 is credited back to my account, I would be willing to update this to be known that things were made right, but as of now, my family and I will NEVER stay at this property again and we will not recommend it to anyone.
4.0
The location is great. The room wasn't cleaned really good, The heater didn't have knobs on it. And the building we was staying in was under construction. I had booked the room for 2 days and we only stayed one night we had to go someone else to get another room.
All the noise from the building being under construction. The room had just been finished from the remodeling and it wasn't clean.
3.0
Location was great beautiful creek behind property.
There was only lukewarm water. When we went down to have breakfast there was only eggs and no coffee available. Man said machine was down. I mentioned the water being cold and he said yeah he knew. For an overpriced dump charging $300+ it would be nice to be able to even take a shower. They were also remodeling another section of the property beside our room. So at 8 am we were awoke by sad and hammers.
2.0
We saw a bear and the heater was working
The room we stayed in was not cleaned. We were kept waiting till the very end and even then the room was dirty. I was charged am extra 148 dollars that weren't included in the stay, unsure if that was part of the stay. Toilet was broken and front door.
10.0
The room I booked I was unable to get so they stepped it up a knot h and now the view is breathtaking to heir king suits were perfect for my 1 yr anniversay
8.0
I like being so close to a restaurant and having a fire place in the room.
The room was a little dated, and the bathroom needed some work.
5.0
The fireplace and the location to downtown
You booked us a king bed room on the mountain side and we got to queen beds overlooking the parking lot
8.0
Location
Scenery
1.0
Nothing - I cancelled and left
The entire place was disgusting and we never got past the lobby in the building our room was supposed to be in because there was so much weed smoke.
1.0
Location
The cleanliness, the condition of the room and when we checked out they took more money from our bank card
1.0
Location
They charge you for parking. And we left early because we arrived late at night and the rooms don't have good lighting woke up and it was full of black mold so I will not be staying there again. They had tried to paint over it but with light you can see it coming through everywhere. I thought it had a odd smell when I arrived that night but I was exhausted and we left the next morning.
6.0
Centrally located. Pool.
Water pressure for shower was almost zero.
The male associate handling the breakfast has a serious attitude, as I had read before.
Hidden charges for parking and pet that where not at the time of booking.
3.0
Nothing
Location was a lie. Room was dirty. Potato chips under couch cushion. Old hair behind the mattress, a lot! Lamp bulb snapped in half. No nut on lamp shade for adjusting light. No toilet paper holder, half used roll and almost empty roll behind toilet on lid. Dirty bathroom floor. Corners caked in God knows what.2 tiny towels and 2 wash cloths that you can buy at a Dollar Store. Pool and office well away from our room. Breakfast had a few oranges, tiny and not ripe. There was a musty smell in the room. Thorn bushes where we parked and unloaded, got several cuts. When I questioned about the location of our room I was told nothing they could do because I reserved thru a 3rd party. Forget trying to understand their outdated tv remote. No channel guide. Just a horrible experience. Done booking thru a 3rd party including Booking.com I will never book at any motel associated with Quality Inn.
7.0
Great location to restaurants and events. Walking distance to whatever we needed.
Not as nice as it looks on pictures.
5.0
Loved the location..Breakfast was hot and cooked right. Friendly staff.
Cable was not working properly and I had balcony room reserved that I could not get when I arrived.No parking lot for room number. Lucky to find parking near motel room.Parking lots needs numbered to each room.laundry room equipment wasn't working order.
3.0
On the strip
Dirty
8.0
It’s in a great area an staff was all very nice plus very quiet
It’s in need of updating badly. With a need for more handicapped parking
7.0
Pool and location and creek
First room we had gotten sewer material came up in the sink. But they gave us a upgraded room.
3.0
Room service was good, room size was nice.
The breakfast was bad, not enough waffle mix eggs were watered down with no taste. Sausage were terrible could not eat them. we had no mountain view, all trees in front of the balcony. Small pool, shampoo and conditioner was to small to use not enough of.
1.0
The location was fine. Even though I did not use the pool. it did look clean.
The man at the Desk was not friendly at all. He never smiled. He broke all of his promises he made. The bathtub was falling the floor. The trash was never picked up and I even laid it outside the door. I finally took it to parking lot and put it in a portable trash can that was also fealthy. The telephone did not work also. The coffee pot had parts missing. Also the balcony's chairs were missing straps and making it impossible to sit in. The TV signal was in and out. The light fixtures covers in the bathroom had dead insects, bugs in them. The balcony was dirty and could really use a new cover of paint. To wrap this up, the whole place was dirty.
2.0
Great place to see a bear
It is pet friendly so I booked and brought my dog. After checking in and getting room keys, they asked if I had a dog, I did because I booked them specifically to bring her. My room was changed to another room. I get that, so I'll deal. The room I was given was so gross we paid early discharge fee and went to another hotel. If you do not bring a pet, I dunno how those rooms are but the pet rooms are 🤢 weird debris all over one of beds. Shower had moldy shower curtain, no space, hair in shower.
Walk a dog as the sun is going down to see a bear. Had a very nice stream with lights behind hotel.
4.0
Location was nice
The sheets were not clean, bathroom floors were nasty, no towels, NO SHOWER CURTAIN, room smelled like cigarette smoke and we had to pay to park our vehicle at the hotel. Place has lots of potential but it’s not there.
10.0
room was clean and comfortable
shower curtain rod was broken, so it was difficult to take a shower
6.0
Convenient to downtown stripe.
Rooms are clean but outside area is Filthy
1.0
location
dirty, dated, mold, pool is not functioning and with booking we are always put in the worse rooms ever.
4.0
I was charged $6.75 for “incidentals”. What does that even mean?? I asked what it was for. The associate was very vague about it.
I booked another stay for tonight. When I checked in the associate said I still owed $11.78. I asked for what since I had already been charged the full amount. He stated it is for parking. Parking???? Are you kidding me?? That’s simply ridiculous!!
I will not be staying at this location again, ever. I’ll sleep in the dirt before I book a single night here.
5.0
The location was awesome. Close to everything. And a nice park behind the place.
The fact that the hotel would respond to my messages about the mix up in our room we booked one with a balcony and got one without a balcony. It said the pool would be open by April 30th. Pool was Nowhere near close to being open may 13th-18th. And they was doing grinding on the railing around the pool ALLLLL DAY. DROWNING OUT THE SOUNDS OF NATURE. That was pretty annoying. The smoke detector didn't have batteries which is kind of a fire hazard I would think. Says there is a safe in the room. There is but it isn't functional. Says no pets. But I seen A LOT of people with dogs staying there.
1.0
Very unhappy...principle not money
Booked with Booking.com and paid $18 more bc somehow u charge for parking and hotel feels that wasn't mentioned...Person at desk should have said something about the extra fees and didn't..so whatever can I say except I WILL NEVER BOOK HERE AGAIN
Just the Room
Not the worms
3.0
close to the main strip and within walking distance to everything.
old, dirty, the fireplace didn’t work, room was not worth the price paid.
FAQs
How much does this inn cost compared to others in Gatlinburg?
The average price for a rental in Gatlinburg is $230 per night. This rental is $101 less expensive than the average.
Is parking included with this inn?
Yes, parking is listed as an amenity at Quality Inn Creekside - Downtown Gatlinburg. For more information, we encourage you to contact the property about where to park.
Is there a pool at this inn?
Yes, a swimming pool is available for use at Quality Inn Creekside - Downtown Gatlinburg. Enjoy the water!
Is Quality Inn Creekside - Downtown Gatlinburg pet friendly?
Yes! This inn is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Quality Inn Creekside - Downtown Gatlinburg?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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