Good morning breakfast

A swimming pool that was not in working condition! Housekeepers that needs to speak English (This is Our language in America 🇺🇸).

Carpets were not clean. Staff was untrained and unfriendly

Close to airport, clean, good breakfast

Nothing

Rudest front desk, I go to check in and there was a sign that said back in 10 minutes. When I made my reservation it was for a night and a park and ride. I specifically called the location direct to make sure that was correct, I was told yes, I said I need to be at the airport at 4 am, do you run that early, I was told yes. When I get there I was told they would shuttle, but I could not leave my car there. I told the very rude clerk, that I was told that I could, other than stand there and stare at me, she offered no solution, no apologies for the wrong information I received from one of there employees. That left me scrambling on what to do with my car. Worse customer service. Pay a little extra and go down the road to get good service, cleaner, nice friendly at the Doubletree.

I liked the beds, they were comfortable. And the check in/check out times were reasonable

The hairdryer in my room didn’t work. Housekeeping tried to enter my room while I was asleep which was awkward.

Bed was comfortable. Room was clean.

All was ok for the 1 night stay. Airport noise most of the night.

The only good thing about this property was their staff member “Ismael”. He was understanding and polite about my feedback in the morning then really helped several times on the phone when I thought I had misplaced my jacket. Great service & again Thank You!

Staff prior to changeover for the night shift were underwhelming, poor handling of bus pickup. Hard to give the short location to the airport a positive with a long wait & rude driver. Great welcome to the USA. The ONLY part of the common areas or room that felt remotely clean was the bathroom. Room had disgusting damp smell, that went nicely with filthy carpet in hallway & room. Luggage cart’s dirty & in need of maintenance. I did let reception know that night about the smell and checked they had passed the room feedback to the morning staff. Another review mentions “junkies” that was dismissed by the property. I can’t make the same assumption but after what I saw in the hallway & in the parking lot I encouraged them to review their cameras in the morning. It’s been a long time since ie’v felt unsafe in a hotel anywhere let alone the USA.

Breakfast was a nice surprise, nicer than I expected. Check-in and out was very quick and nice.

The TV was on when I first walked in and the room. No big complaints, very nice. It would have been nice to have bottled water to make the coffee rather than tap water. All of the hotels I stay at in Europe have bottled water to make coffee and tea.