location was in the perfect distance from the airport, the mall and my brothers house. room was clean and liked that we had a half kitchen.

elevator was stuck in the 3rd floor the first day and the pool was closed the last couple days.

Close to Mall of America

The room was full of dog hair. Our lenins, pillows, and bed had hair. When we asked for new sheets and blankets, they were covered in dog hair. I booked the hotel on booking.com, and it stated they had free breakfast, but they did not. From my understanding, they said it was because of the website I booked it under, didn't update their end.. But when these issues were brought up to staff, nothing was done about it.

Price and room facilities were very good.

The swimming pool is not in use. We were looking forward to it. It's a little disappointment.

No pool, breakfast or bedding needed for soda sleeper

location

my card was charged twice so now I have to wait to get it back

Sought this hotel for parking and shuttle to airport, was told at check-in this service is no longer available. Bed was uncomfortable, room was small. Walls were thin. Hallways narrow.

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

lacking in cleanliness

it was close to our family home we were preparing for sale and it was very clean!

nothing

was ealy good but it needed a waffle machine also a decaf. container

waffle maker

Rooms were outdated, and noisy from hallway noise. It was a fine hotel for the price, and loved that it’d animal friendly. Would stay again, but had some quirks.

Noise level, outdated rooms, uncomfortable bed.

I usually don't write review, but I was extremely disappointed with this hotel. I booked it for 10 days because I got a seasonal job in the Minnesota Zoo area. I chose this hotel, because the listing states multiple times that they offer a free shuttle bus service to the airport, the Mall of America, and to the Minnesota Zoo, which I was planning to rely on, as I don't have a car. THEY DON'T OFFER A SHUTTLE BUS ANYMORE, which I found out the day I checked in. I had to spend $40-50/day for Lyft/Uber because of this and because the public transportation in the area is really limited. Another reason why I chose this hotel was the pool & hot tub, which I was excited to use every day after work. But they were both OUT OF SERVICE the entirety of my stay, so I couldn't use them even once! I was told several times that it should be working the next day, which never happened. The elevator was also OUT OF ORDER multiple times. THE ROOM WAS NEVER CLEANED unless you requested it 24 hours in advance. It wasn't even properly cleaned when I first arrived. There was still trash left by the previous guests, and the dishes in the kitchen felt dirty. There was a consistent BUZZING NOISE during the night, which made it really difficult to sleep. The first night, I was also woken up by a FIRE ALARM at 6 am... I talked to the front desk about these issues and they were trying to be accommodating, so I appreciated them trying. They offered me a discount of $20 a day, which was better than nothing, but it just couldn't make up for the amount I had to spent on Lyft/Uber because of the lack of the shuttle bus, and all the other problems.

Quiet Quiet Quiet

Pricy

Dog friendly! Bed was SO comfortable I slept thru breakfast all three days I stayed. Oops. It was clean clean clean and bonus points the "Free Laundry Room"!

I like the rooms that they have the kitchen and the pool.

I didn’t like they do not have housekeeping on the weekends so we need a new towels and we couldn’t get new ones or the room clean.

Location was good, breakfast was pretty good as well, hotel was clean, staff was helpful. Hot tub was nice and there was a nice sitting area with fire pit just outside the pool area.

The pool was so cold the kids couldn’t swim, front desk said heater was on and set to 78 but I don’t see how that’s possible, and my kids don’t mind swimming in the cold. I also was certain I booked a room that had 2 doubles in each of the bedrooms and ended up with one bedroom only have a queen so we were short a bed.

The staff was kind.

Short staffed, no breakfast, cold pool and hot tub

Liked the comfortable room

I didn't like the dirty hot tub/pool, I got a call at 6pm saying my room was not available, I had to have a separate room from friend. The breakfast buffet was hardly a buffet. Basically just coffee.

was close to family where get together was

was dirty bathroom, carpet was very uncomfortable to walk on and if walked on with bare feet, feet turned black and then a sandy black residue was in the bed. the pool was cold and there wasn’t any extra bedding and pillows when we requested more. the worst was the air conditioner! it was so loud it kept us up both nights and it couldn’t be turned off because it was a very hot weekend.

The breakfast was adequate. The pool was clean.

I did not see the little note on the nightstand that housekeeping does not enter the rooms unless requested. After day 4, we could have used fresh towels, more coffee packs, trash emptied. I replied to a text from the general manager and received a call explaining the situation. I emptied the trash myself, place used towels in the hallway.