Nothing

We are frequent travelers doing many long road trips across different states and Durango Hampton Inn by Hilton is truly the worst we have ever stayed. First of all, the young girl named Ashley at the front desk is courteous but not helpful or friendly. We were filling up our water bottle at the front desk as they have a water dispenser there but the water flow from the spigot was slower than a snail. Ashley heard us said “it’s so slow” but she didn’t offer anything to help or tell us we can also get our water from the breakfast area so don’t expect any going above and beyond service here. Second, when we arrived at our room and opened the door, a smell of cheap cologne hit us on the face. We had to open the window to air it out. It seems like they use cheap cologne to hide the smell of the room. Third and the most disgusting of all is the the toilet bowl. It has black mold and you can see the black ring around the water in the toilet bowl. It seems like the housekeeping just flush the toilet, wipe it down and that’s it. Truly gross, disgusting and unsanitary! Lastly, while taking a shower, the shower knob cap fell off and hit me on my head and scared the crap out of me. Even though front desk offered to switch our room or have housekeeping come to clean the toilet. We didn’t want the housekeeping to come or switch the rooms as we already unpacked our stuff and were tired from the long drive and didn’t want to be disturbed. We decided to deal with all the issues since we only stayed for one night. We shouldn’t have to deal with these problems if Hampton Inn lives up to its 100% Hampton Guarantee™. It said “Making you happy makes us happy. So, if we can make your stay better, talk to any member of our team, and we'll make sure you're 100% happy. GUARANTED.™“. This is so misleading and false advertising! Be warned and don’t stay at Hampton Inn! There are many other quality hotel chains out there and are clean, staff are friendly and extra...

The breakfast was great! The place was nice and clean !

Comfy beds

Wifi was not free, had to register for their rewards program...

Breakfast was good.

We picked this hotel over the others in the area for the hot cookies, but they lamely blamed COVID-19 (it is now 2024) for not offering cookies any longer. Then I got out my rewards info, and was told that only got me 2 bottles of water, not any of the snacks. No cookies, no snacks. Reluctantly, the counter attendant forked over 1 pack of 4 Oreos with our water. Sheesh. The ice maker was broken on our floor, there was mold in the bathroom, the aftermarket "closet" had wires and cords hanging out, most of the charger stations didn't work, the room overlooked people's homes, and there was a barking dog at one home. You get the idea. If you are in Durango, you can find a better place to stay.

The breakfast was great every morning! The staff was friendly - the rooms were clean and quiet - I loved this place!

It was all good!

the suite accommodates our large family in one room!!

nothing

We enjoyed our quiet room with a view of the hillside.

I can't think of anything.

Excellent. The lady handling breakfast was A++ . Worked hard keep food available, kept tables clean etc. all while handling a tour bus group. I was so impressed I tipped her $20 for my one breakfast. The actual food was good for a hotel breakfast, but the service and presentation earned my EXCELLENT.

The room was pricy , but acceptable.