Everything

Once I was able to check in, everything was good.

My issue was with Booking.com. I registered with my information and added my friend who was staying with me. They were not able to find the reservation and after trying to reach Booking.com for 1/2 hr, finally found out it was booked under my friend's name. Very frustrating.

close to train and right next to the theatre

nothing

Location. Valet service. Generally pleasant

Wish there was a more welcoming attitude and some welcome amenities like coffe urn or tea... was not very personal. Breakfast was substandard

everything

nothing specific

Location

I was charged twice for my stay. When I checked in and when I checked out.

The view and the hotel was just lovely.

location, spacious and inviting

that rooms are shared with animals they should have a floor for pets travelers

The front desk is very nice.

the room was good organised and the beds were comfortable.

lack of stuff should available in the room

everything nice clean beautiful area the price is good I love

Location

Room smelt like smoke. Ice machine on our floor and most floors didn’t work. Would probably stay

This hotel has a check-in at 4pm, which is unusually late for hotels, and they normally enforce an early check-in fee of 25$. I checked in at 3:30pm and initially they warned me about the fact that I would have had to pay the check-in fee. After some negotiations, however, they agreed that 25$ for 30 minutes advance time is excessive, and waived the fee. I'm grateful for the flexibility of the personnel in the face a hotel policy which is clearly excessively strict. Employees usually don't like to risk scolding, or worse, for ignoring company policy just to make a customer happy, but the employees of the Heldrich Hotel did. I therefore recommend this hotel wholeheartedly: their welcome desk is staffed by intelligent professionals. And I encourage the hotel to review their strict policy to make it at least proportional to the actual advance time.

US citizens are in love with AC and cold rooms, even when it's not warm outside. I disagree: I prefer to come in to a warm room. I could disable the AC in my room (which I had found impossible at another large hotel in New Brunswick), but of course since every other adjacent room is cold, my room did not warm up much; and the windows cannot be opened. An excessive amount of AC is bad for the climate, so this policy should also be changed. Make AC voluntary in rooms, and decrease it considerably in areas of the hotel where people just pass through without stopping (e.g. the corridors leading to rooms).

- The room I received was swimming in dust. I asked for it to be cleaned, it didn't help. I developed major allergies and had to leave earlier than scheduled. Specifically, 4 days early. - The person at the reception did not check me out. I'd had a reservation for 8 days (May 6 through 14) and left on May 10. THE HOTEL REFUSED TO REFUND THE PAYMENT FOR THE PART OF MY RESERVATION I WAS NOT THERE FOR. They have actually robbed me of something like $600. This hotel is managed by a cynical bunch of liars. AVOID THIS HOTEL!