Very well decorated! Would have preferred a bigger room, but we were late booking. Slight issue with ceiling damage in the shower/bathroom. Anthony, the bell hop, was AMAZING! Thank you for finding my husband’s socks!!

Not enough security. Found a woman trying to get into my room. She claimed she thought it was her room, but later saw her trying multiple rooms.

Lots of modern features, bar/restaurant inside, great staff.

Some features are a little dated/well used.

Convenient parking, good location and lots of amenities

Not enough counter space in bathroom.

very tastefully appointed

the 6th floor inop elevator call button was an inconvenience

The outside is very nice. And the restaurant and bar as well.

This place needs upgrading big time. From the outside it looks like a palace, inside the lobby and restaurant bar it’s nice. The hallways, elevators, rooms are all way below average in my opinion. The bathroom door in my room was broken. I brought it to the attention of the front desk, they sent someone up right away to fix it which was nice but they didn’t fix it at all. When you closed the door, the top stayed open about 3” and then it slowly tapered away to the bottom of the door. The beds were a little on the smaller side. The bathrooms were gross and outdated. The shower head/water pressure was awful. The one elevator was broken. Very strange little place they have there. No breakfast in the morning besides the little cafe in the lobby which was like a bad attempt at a Starbucks but just as expensive.

Really old hotel, with an obvious facelift and some improvements, but it is clear that we were is a 30+ year old hotel. Staff was great at the front desk and very friendly, which I know is probably the toughest obstacle to overcome these days, so we’ll done!

The heavy doors closing in the hall!

location. Bonvoy property

charged for Wi-Fi

location

shower water very cold & drain backed up