Loved this place! Better service than any Miami hotel I’ve ever stayed in. 5 star service all the way.

The Betsy is the most amazing hotel on South Beach, with incredible staff who made us feel so welcome, the vibe is like you are part of the family. The food is simply outstanding with fabulous cocktails and live music. I can highly recommend trying The Alley pizzeria for the best pizza's on South Beach with service to match. We can't wait to return again.

Everything was just wonderful :)

Die Lage am Ende des Ocean Drives ist optimal, nicht in der Mitte des Trubels jedoch auch nicht zu weit entfernt. Alles fußläufig erreichbar, Lincoln Road und Espanola Way in 5-10 Minuten. Auch der Strand ist nicht weit entfernt.

Die Bar und der Eingangsbereich könnten renoviert werden, ist schon etwas in die Jahre gekommen - passt jedoch zum Haus.

The location is amazing and the staff were super friendly

The pool area is too small and no service to beds on the beach

Love the art deco theme. Felt like we’d been transported back in time. Staff were excellent especially the reception staff, concierge and bar staff who are impeccably dressed.

Pianist was too loud, and a bit annoying, and the music wasn’t on keeping with the hotel.

Cafe da manha e restaurante excelentes

Vazamento de agua no banheiro sem solução por 2 dias. Reservei 2 quartos em um deles foi esquecido uma sacola com artigos comprados nos USA e foi difícil de ser localizada, tivemos que enviar uma pessoa para resgatar a mesma.

location was great - easy access to beach and shops

service was uneven - some staff were great, but at times, very hard to get a hold of anyone at front desk or room service.

Location. Rooftop pool.

Disappointing and not great value-for-money While I understand peak-season pricing and recognize the role that the awesome location plays, I would expect MUCH more polish / a bit of class for the 5-star rating and the price. In point of fact, the rooms – while charming – were (more than) a little worn, fixtures very dated, and personnel unevenly or poorly deployed and it felt a little like the hotel was struggling to find a niche – somewhere between hip/young/modern and polished upper class with charm and character. I don’t see it having accomplished either: a.] There were some misses in service (food/drinks brought to the table unevenly, for example it’s hard to toast drinks if one cocktail comes 15-20 min later than the other one; b.] there was hip jazz music in the lobby but at consistently painfully loud volumes; c.] my bathroom was ‘dated’ with shower fixtures that came off in my hand while others were caked in calcium deposits; and d.] I still struggle with a 5-star hotel charging top dollar for any breakfast, let alone on that is not really abundant or fairly limited in choice. Unfortunately, I doubt anything will come of this feedback: I suspect the location, which translates into a steady stream of customers, will make it less likely for hotel management to address these issues. I feel confident in making that contention because nobody responded to the feedback (two out of five rating) I gave to their automated quality control SMSs and I did not get feedback to a question I asked before my arrival. Let’s see how the competition and their customer demographics evolve. Good luck, but my two cents are to look elsewhere for style and class.