Room was ok

The shuttle service was not accommodating for our large group. I called when we got off the plan (9:00 PM) to let them know we will need the shuttle, the fella said to call him when we have our luggage. I called him (9:15 PM)to let him know we had our luggage and he asked how many in our group, I advised 11. He said it would be about 15 min. We had 6 adults (1 was a diabetic) and 5 children. Once you exit the Toronto Airport, you may not go back in. Our Diabetic gal's sugar started to drop and we had to ask the security guard if we could get something to bring her sugar up. Fortunately, they allowed one of our party to go back into the airport and get a juice for her. It was about 45 degrees and since we were coming back from Aruba, most of the party was in shorts. The children were freezing and tired. 45 min later, still no shuttle. I called again, he said he was on his way and will be there in 5 min. An hour after my initial call, he came to the airport with a van full of people and we had 11 in our party. He said he could take 4 of us at this time. So, a couple of our people went back to the hotel in the shuttle to get our vehicles. So we waited another 45 min for our vehicles to come and pick us up. That Shuttle van NEVER SHOWED BACK UP. When we got to the hotel, we were tired and upset. The Hotel clerks said they would speak to the manager and offered us a warm cookie. The next morning, I spoke with the hotel management, He basically just listened to my complaint and said he was sorry that happened. I will never recommend this hotel to anyone!

It was very clean

I wish there were streaming services available

the fitness center is open 24h/7 and free of charge

I felt welcome and well taken care of during my stay. This is the best service I have ever received and I wish all the other hotels I have stayed at could strive for this level of customer service. I greatly appreciate the staff, especially Sadaf - as she stood out and went above and beyond. She was always so pleasant and happy to provide me with assistance whenever I needed it. Big thanks to her and everyone else.

Nothing

Shuttle driver on time, good service.

The email explaining how to contact the shuttle driver arrived a few hours after I was already in bed at the hotel. WTF? It should arrive the day before at least. I stood at the shuttle area for an hour before another driver who saw me standing there for hours told me I had to call.

Waited awhile outside airport before pick up...got to hotel at 11:30 pm, needed a shuttle to airport for a 8am flight, shuttle booked up for when we wanted to go, had to get shuttle at 4:30 am. We knew others came in after us & received a shuttle for later than us that morning. Weird. Then needed get a soda. Told on floor 3 was a vending machine, why it's not in lobby is beyond me. Anyway it didn't work either way. So off we had to go across da street to get a pepsi, it's after 12 am by now. Then we asks for a wake up call for 4am, thank god I set my own alarm...never did get the wake up call...happy I didn't reply on their call. Sorry Doubletree but those 2 cookies just don't cut it for me, won't be staying there again.

Atmosphere and cleanliness were excellent.

Nothing at this point.

一人で滞在するには十分な広さとベッドサイズである。机もあり、PC等で仕事をするにも十分なスペースがある。シャワールームも綺麗で衛生的だった。

空港から、ホテル専用シャトルで１０〜１５分ほどかかる。30~60分程度に定期的にシャトルが走っているようだが、タイミングによってはお迎えに時間がかかる。

Room was quiet small

Location

Room service and staff. A woman at the reception was with too much attitude and rude to the customers. She was working on 16th Jan around 7 pm.

Your airport transfer drivers were brilliant. They could not do enough for us.

We didn't get to use the facilities as we only stayed 1 night. It's a shame the omelette pans for breakfast were not vegetarian. The chef offered to wipe them but they had just had meat in them.

Location was too far from airport , long shuttle wait

Surprised when i got there they said you dont have any res. under my name. Spent an hour to get to booking agent. Manager was not co operative at all.

The room was clean, comfortable and the shuttle to the airport was punctual.

Großzügige Räume mit allem, was man braucht (Kaffee, Wasser). Prima, um für ein faires Preis-Leistungsverhältnis eine Nacht zwischen den Flügen gut ausgeschlafen, ruhig, sicher und komfortabel zu verbringen. Shuttle war auch prima und zuverlässig.

Wenn man die Ausstattung ganz genau anschaut, sieht man die Massen an Übernachtungsgästen, die hier vermutlich tgl ein und ausgehen. Auch der Frontdesk funktioniert, jedoch ohne zu viele Worte zu machen.

The room was very spacious and clean. Bed was extremely comfortable, one of the best I’ve slept in. Bathroom was very nice and clean. Good for going to the city, or airport. Shuttle runs 24/7 which was nice, they take you to the airport and at the airport you can take a 20 minute train to Downtown Toronto. Much cheaper than staying downtown.

You get cookies whenever you ask for it at the front desk, only when we check-out, the woman told us you only get it when checking in which isn’t true. She was a bit rude and gave me the feeling that as soon as we checked out, she didn’t care at all.

Every thing amazing

Staff and manegment

Room was ok

Lady in reception wasn't courteous at check in

-I could hear every noise from the hallway. -I’m a Hilton honours member, check in agent wouldn’t give me waters. Instead gave me attitude.

the patios and gardens

bathroom

only location was nice from the places we wanted to go.

Room was ok. there was a big crack in the bathroom sink. Ants in the bathroom. when we complained they didnt do anything about it. Staff was so unhelpful and unpleasant.

shuttle on time and a nice warm cookie when I arrived tuesday night

The pool

tv could have some free movies and some that cost

The rain shower

The front desk staff The dirty room I was first sent to The 2nd room wasn't even comfy - AC off, musty, carpet stains all over, but I was too tired to go back to front desk.