Extended Stay America Suites Austin Southwest
About this hotel
Austin hotel in Oak Hill with free breakfast and 24-hour front desk Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request. Extended Stay America Suites Austin Southwest offers 117 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
TV
Map of Sunset Valley, TX
Hotel in Sunset Valley, TX
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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$$$$
Reviews
3.1/5.0
Average(1,002 Reviews)
2.0
It took over 20 minutes to get checked in. One person working the front desk and he had to go to every room with a hand held device to code the room keys so they would work. The next morning, front desk person had an attitude about getting clean towels. By 8:00 am - there was nothing in the “grab & go” breakfast baskets. Baskets were again still empty on Sunday morning at 7:10 am as we were leaving. We stay in Austin frequently (6 or more times a year) and I will not go back. The location of the hotel is close to where I need to be in Austin, but location is not enough in this case.
3.0
Locks were not working, carpet badly frayed, substandard cleaning, no towels in room, only employee on duty was friendly but overwhelmed
3.0
Needs more help Card system was down which was inconvenient I’m very patient but other customers were rude and loud Feels there should be more than one person there to assist each other in the matter
The room was good enough for one night somewhere to lay
Wasn’t dirty or very clean it was just okay
4.0
Overall I it was a good experience.
My recommendations are:
* make sure the blanket is clean; it was not terrible but had hair which I wasn’t sure if it was from human or from dog.
* the chair in the work space was very unstable and therefore uncomfortable.
* the carpet by the bathroom is torn and looks ugly.
2.0
First night we got there we did not have room keys because the system was down so we had to wait for someone to walk us to our room everytime we left . Then we didn’t have hot shower water at all . But my kids and I made it work.
1.0
We didnt stay , the room was filthy and smelled like urine. There was hair on the counter and sink and the toilet lid appeared to have dried poop on it.
2.0
We had a tough time from the minute we got there. We had to wait for check-in, the whole place smells like cigarettes, we had a guest on our hall stop us and ask us to bum a cigarette before we got in our room, everything was dated, and most egregiously, the curtains were moldy. There was a pet fee that wasn’t mentioned in the booking, and there was only a coffee bar, no breakfast.
1.0
Shower water was luke warm all week. No cooking utensils in the room, No room service for all 4 days. wash machines did not work.--Hotel said it wasn't there issue.no coffee one day-girl working there was too busy on her phone to check. trash in parking lot for 4 days. pot smell all 4 days.this is only half the list.
4.0
You get exactly what you pay for. The staff is friendly and accommodating. The hotel itself is not a luxury hotel and doesn’t claim to be. The rooms are clean but a bit run down. No complaints for the price and would consider staying again!
3.0
The charge for dogs was the highest we have ever paid. Thought it was crazy that we were at an extended stay hotel with a kitchen but nothing was in the kitchen. You had to go to the desk to ask for anything. Not even a coffee maker in the kitchen. Only 1 shampoo for two people. Also had to bring your dirty towels down to desk before you could get clean towels.
6.0
One night stay. Bed was firm but comfortable and room was clean. Did not have any hot water. There was no breakfast just coffee. Wanted to be in that area and this was the least expensive option but probably won’t stay again.
6.0
Everything was fine. We had to take the tv remote down to get new batteries because it wasn’t working. Then on Saturday night both keys to our room didn’t want to work so had to go back down to have them replaced. It really wasn’t a bad experience. All in all there was only one thing that bothered me. It was the constant smell of Marijuana in the hallway and elevators.
2.0
Very dirty outside. Took 3 hours to check in.
1.0
They advertise as offering breakfast which is a lie.All you will find is coffee.
2.0
NO HOT WATER
PLACE HAS A RUSTED STOVE #410
HOUSING ILLIGALS
COPS CAME TO REMOVE ONE ..
CASEY AND HER MOTHER TWILA JAMAICAN RUDE
JACK
6.0
The towels were dingy,the room didn’t have any cups,nor coffee/tea as specified in the ad. Other than that,the the night clerk was very nice,as was the lady that checked me out this morning.
10.0
Very quiet
10.0
Excellent staff care
2.0
Room was great but the A/C in my room kept turning on and off they need to fix that
3.0
this day was better than the last two days I was there for
1.0
literally gave me a room that sounds straight up by cigarettes and have mold on the ceiling
1.0
Super thin walls. Woke up at 4:30 am to screams down the hall. Room in rough shape.
4.0
It was cheap - but we’re never going to stay here again if we can help it. The room was old and not in good shape - but clean? The beds were uncomfortable and the bedding was almost nonexistent.
The staff was lovely- genuinely nice people who were friendly and helpful.
4.0
Had to wait 15 plus minutes while the 80 year old staff on the phone with a customer. Waited another 15 minutes more to get checked in because the old man couldn't get the computer to work...Waiting to check in was very unpleasant. 2 unhappy looking woman with suitcases waiting and waiting for ? A kid sitting on the dirty floor with a huge pitbull, moving back and forth trying to get the rope off his neck. A 350 pounds man just sitting directly infront of the check in counter talking to himself...Walked into our room, is an old, rusty 2 burners stove, an old refrigerator and a very old, scuffy dresser. Carpet looks like it has not been vacuum in awhile.. The only good thing about this stay was that the room was clean. We stayed only one night and used all 3 locks.
1.0
The employees lied about an early check in because of getting the room ready yet on checkout day they said they had no maid service on our check in day. We found our room dirty with liquor containers and bottles. Key cards did not work in exterior door's. Luggage cart wheels were flat and they stated they have been trying for a long time to get it fixed. No breakfasr like advertised. Poor management.
5.0
Joseph at front desk was awesome
4.0
The GM Casey is not social able, rude, stand offish and has an attitude. Her listening skills need some work as well. Twyla, Joseph, and Crystal are wonderful and caring people at the front desk at the Southwest Hwy & US Hwy 290.
1.0
Dirty carpets, hair in sink, loose toilet, lamps didn't work, noisy, weird night manager who called my room at 1030 pm to make sure everything was, "to my liking."
The key magnetizer only works for certain rooms, so they escort you to your room to program your key. You only get one key.
The night manager actually knocked on my room's door while programming my key to make sure no one was in the room already.
No breakfast, just coffee and granola bars.
All this for just $165/night.
But the bed was somewhat comfortable.
3.0
The only redeeming value of this property was it was close to where I needed to be….& cheap too!
3.0
Good clean room with comfortable bed. Shower water pressure is very low.
4.0
Friendly staff
1.0
This hotel was trash! Old, dirty, poorly maintained, rare to come in contact with ANY staff. The beds are uncomfortable, pillow are flat, no amenities to speak of… The booking site mentions bkfst included and that’s definitely not the case.
Unsightly characters were commonly seen around the property, grilling in the parking lot, or working on cars. Only positive is that it’s a pet friendly property. Won’t ever be going back! Yuck
2.0
I was told breakfast is included when I booked the room, but in the morning, there was only dark coffee available without even any cream. They told me it is because of supply chain problem.
2.0
towels were dirty. tv didn't have working remote. no breakfast available. shower took 20 minutes to go from frigid to tepid.
4.0
It's not easy to find of the access road, they need a sign on the frontage road pointing to the hotel.
2.0
Cleanliness not a priority. Bathroom floor dirty. Hair all over the sheets. Couldn't have been fresh sheets. Should’ve paid $10-20 more for better quality stay at another establishment.
2.0
Homeless hang around the property. Weird chemical smell in the room. No ice machines.
2.0
The floors in the room were sticky. The water was too hot for a shower, the cold maybe wasn’t working because the temps wouldn’t adjust. Staff was not available. We had to wait for a few minutes before someone came to the front desk.
1.0
Disgusting and extremely expensive
1.0
The moment we walked in, we were met with rudeness, pretty much. We arrived in town quite early, so we thought we'd visit with my daughters since they were already there. Although we understand the privacy of patrons when we asked about my daughter, they were rude when my girlfriend needed a restroom and would not help her. Why would we just walk into a random hotel for a restroom?? About 30 minutes before our check-in time, we asked if we can go ahead and check in since we were there, in a rude way, we were told we can check in at 3pm. Most places would at least do the process, and if the room wasn't ready for an early check-in, that is all she had to say...politely! We saw no housekeeping in the halls
We had no hot water for showers!! People should have hot water!
For the price people pay to stay at this establishment, there is no breakfast. The lady at check-in was awfully excited about their coffee bar in the morning--it was a joke! I paid LESS at other hotels with a very nice breakfast offering!
FAQs
How much does this hotel cost compared to others in Sunset Valley?
The average price for a rental in Sunset Valley is $160 per night. This rental is $77 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Extended Stay America Suites Austin Southwest. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites Austin Southwest pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Suites Austin Southwest?
We found 5 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, laundry, and tv.
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