Bed was very hard and uncomfortable...carpet in hallways were very stained and hallways smelled of urine. Elevators were broken.

C-, Very old, musty smelling and tattered carpet. Beds adequate. Staff friendly. The hotel needs a major renovation to bring it up to an acceptable standard. I would not being staying there again.

We only needed to stay one night. For a clean comfortable night’s stay it was good! The only issue was the the staff that checked us in, NATASHA! She was LESS than hospitable! We saw in the comments that many people had the same experience with her. The next morning we had CARLOS who checked us out. He was great!!!!!! He was friendly and helpful. Natasha acted like she didn’t want to be there and she took it out on everyone I saw her check in, including us. We would stay again, we would just hope that she will be on vacation next time!

Roaches in Bathroom, heat/air did not work, TV remote broken

Our over all experience was good. We enjoyed the breakfast each morning, took advantage of the on-site washer and dryer and love the fluffy bed. We ended up staying a little longer than expected and the house keepers were happy to give us fresh linens and towels.

Out of orange juice and apple juice again

Front desk clerk queen latifa wanna—be was an absolute joke at check in trying to say they were 85% full and didn’t have any rooms left after I had booked the room 3 days prior. She had a terrible attitude. Then at check out another front desk clerk was asleep when we went for coffee at 8:00am. They told us at check in there would be doughnuts. That was not true. No doughnuts.

There was so many problems with this hotel. First, I was heading to the front door when I was asked by a drunk man if I wanted to go to his room. I immediately informed the front desk. The young girl behind the front desk informed me that this man was given a prior warning as he had approached another woman entering the hotel. My best guess is that this hotel is being used as a homeless shelter which is just appalling to me. While I am not against the homeless, they should not be given rooms in a hotel that advertises itself on Expedia and for which I am paying money to stay in. Lots of very unsavory "guests". Second, the room needs an insect exterminator. When I reached for the phone to call downstairs, two ants were crawling on the handset. Third, the small refrigerator freezes your food and drink. Fourth, the pillows on the bed are 16" square. They are NOT standard sized bed pillows. And you only get 3. Fifth and very important to me and I would imagine to anyone who stays at this hotel, there is no working internet. On my first night, I notified the front desk woman who said "It works". She lied. So for 6 nights, I had to drive down the street to McDonalds to use their internet. This morning when I checked out, another front desk clerk, who was honest, quickly informed me it has been out for a while, management knows it has been out and has failed to get it repaired. This hotel is unsafe, unhealthy and not what is advertised. I expect a full refund!