Great hotel. Amazing location. AT&T fire literally right behind hotel. IMAX theater a block away. Aquarium two blocks away. Horse drawn carriage rides.

Great hotel in a great location! only issue we had is the one elevator which in times was very slow. we are a big family and we stayed in a suite which was very comfortable and with enough space for all of us

We discovered that the pool heater was broken, and only found out through my husband talking to the Maintenance guy. A sign went up on the third day of our trip. It was not explained that housekeeping only comes every other day. We had to vacuum our own room twice. I asked one of the days and they said they would send someone to vacuum at 3:30 PM, but no one came. We also noticed two ants in our room, which is why we were adamant about making sure that food crumbs were not left out. The location was the best part of our stay. It was convenient, and within walking distance of many restaurants and attractions.

Overall this hotel is in a great location and generally pleasant enough. Staff is very friendly and once I learned the lady checking me in was brand new I didn't mind her taking a little longer getting me checked in than I thought it should have taken. The hotel rooms are spacious and clean, but one can not escape the fact this facility is aging. Considering they are still charging more than some neighboring properties, I expected it to be a little better kept to be honest. Despite the hotel being pet friendly I didn't see any pet hair (or other unclean areas). That said, my pet allergies were triggered in the room anyways. Not much one can do about that, but if you are extremely sensitive, a pet friendly hotel may not be the right place. I honestly didn't pay attention to that until it was too late. If you can walk stairs, definitely use the stairs. The hotel has only one elevator for the entire building and it is slower than molasses flowing updwards on a hill in the middle of winter. The included breakfast was excellent and offered a great variety with something for everyone. Unfortunatley the parking lot has no cameras for security. Another guest left a serious mark in my car door but I had no way of finding out who it was because of that. The damage is not the hotels fault, of course, but a couple of securtiy cameras would have been helpful to identify the culprit. Overall a pleasant stay. Just not as fantastic as it could/should have been imo,

The property was very convenient. It was clean and next to a lot of eateries.

The pool is still not very warm. There were also no biscuits and gravy on the breakfast buffet. The toaster worked great. The kitchen in the room was awesome. Got to heat up a whole ham and a couple of sides with no problem.

Loud over priced for the area and condition of hotel. The plumbing and rattling widows woke us up several times throughout the night.

Getting charged for parking after booking room with no prior info. Pool was really cold staff was friendly and polite, the breakfast was good and warm.