After letting the owner know that we'd be late checking in, we arrived to find the flooring in the unit so buckled that it created a 3" trip hazard and made the bathroom door impossible to close. We tried but couldn't get ahold of Denise or Mike. We managed that night putting tape on the floor as a visual warning and leaving lights on. The next day after having to send Mike photos of the floor, he moved us to another unit. Then the next night, we came home from dinner to find the keypad to our room totally dead. Again we tried without success to get ahold of Mike both through VRBO and by texting him. We finally reached VRBO's live customer service. After they couldn't get ahold of Mike either, VRBO booked us into a hotel for the night. Over an hour after we first tried to reach Mike, he messages that he's sorry he missed our call as he's on the east coast, doesn't know why the keypad won't work because the lock system shows that the door is online and working (inferring it's our fault) but he'll have someone check it in the morning. (!) We found that we could access our old room (the floor was being fixed so as to no longer be a trip hazard) and were prepared to camp there rather than go to a hotel when finally Mike messages with a solution for us to get into the room with the dead keypad and we were fine for the night. The next day I messaged him that we'd like to stay in the room for a late checkout but never heard back from him. These units are beautifully designed with many thoughtful touches and are in a great, quiet location. New places are bound to have kinks to work out. But the owner could use some training in customer service.

Fantastic property, wonderful outdoor sitting space, comfortable bed & pillows, free parking and you can walk to so many unique place. There's an electric kettle, a french press, a few dishes, and small fridge. There were some small black beetles and a few ants. I found one ant in the electric kettle. I needed to know how to turn down the volume on the TV and all I could find is a roku remote. I sent a message via VRBO and received no answer. I also called the number I was given and received a message that they were out and couldn't be reached after 6pm. This is so not the standard of communication I have previously received from VRBO hosts. It was frustrating. Also there was a family staying in a unit next to me and I could hear their conversations. So there needs to be some insulating done. Glad I brought ear plugs for sleeping.