beachfront with pool

This bldg is 10 floors but had only one functioning elevator. There was no information indicating staff was aware and were working on this issue, but this is a significant issue, especially for arrival, departure and anyone with children. Also, the day before departure our washer stopped working and water wouldn’t drain. I called our contact person, who said she would find someone and call me back. I never heard back from her. We had to wring out our clothes and travel with wet items.