Clean and the tight security was great and I love how the elevator worked

N/A

Very friendly and welcoming staff. Super clean and comfortable throughout.

The buffet breakfast was wonderful. The one attendant worked hard but had so much to keep up with, replenishing the coffee and food. Perhaps have a second person to help clear and wipe down tables. Not everyone cleans up after themselves.

There was a wide variety of breakfast choices to choose from. The hotel was nice and quiet.

There was no microwave in the room.

Overall my stay was great. I will be back soon

The room was very good especially the addition of the seating area. The bathroom was nice and modern. The location on the edge of the area was outstanding. Access to the parking deck was good.

The closet was small for the three of us.

The property is very clean. The front desk staff and the kitchen staff were very friendly. The location of the property is perfect.

N/A

The location was good. The breakfast was great.

N/A

Breakfast was good

Everything worked for us

Convenient to my Daughters fencing competition, The overall hospitality given equally to all the guests staying there.

Don’t accept payments for your stay on smart devices, just small payments for incidentals.

Staff was excellent and did a great job of making us feel welcome for the Christmas holiday. Breakfast buffet had a good selection of food. The servers were professional and helpful. We ate at the restaurant and the shrimp appetizers were delicious!

The receptionist, MR. TERENCE, is the best of the best professional!

The street and the bar are so noisy

Breakfast far exceeded expectations as the variety and quality of food were above any other hotel breakfast I've had. Location was also exceptional, shopping, dining and activities just outside the door.

No incentive or validation for parking lot for hotel guests.

Location

Parking Room was uncomfortable/ fan blowing ( cool/cold air) pretty much over your head during the night

Location is great. Room was clean but an average room.

Not pet friendly due to excessive fee which was not advertised at $75 night and lack of places to take dog for restroom. Also parking deck is across street plus a block and requires payment every in and out and closes nearest entry at night. No mini fridge for insulin. 3 blocks to get decent coffee.

Excellent location by the water

Bar closed too early

Nice view and clean, friendly stuffs

Parking location,room are clean and nice but hotel should provide bathrobe and slippers.

The staff was amazing and went above and beyond to make my stay wonderful. The room was clean and so comfortable.

The area around the Hyatt was beautiful and a joy to explore! The hotel was in a prime location!

Softer sheets would be nice, but I appreciate the crisp feeling as it spoke of the cleanliness.

- the breakfast was early - - did not need to rush for my conference

Location! It was walking distance to our Conference Site. The area, lots to must do or must see. Shopping is close by too.

None

Breakfast was okay. typical free breakfast items.

No discount for parking.

The breakfast was nice, the staff was awesome, n the room was clean n comfortable... 👌

To give parking information before arrival.

Great view and excellent customer service.

Parking was off property and getting in and out can be difficult on a Saturday night.

The location was perfect. Great eater view and the staff was amazing. Always greeted me with a smile and went above and beyond in every interaction

N/A

Beautiful! Very clean. Staff was exceptional.

I have no complaints.

Location

I wish the suite was bigger and I wish it had a door to close off the bedroom from the living space

It was perfect. We were in town for a wedding and our hotel room was right in front of the venue. Room was clean. View was beautiful.

Charges from the hotel and Monica ruined the experience. We paid $514.48 (2 night stay) through Booking.com. However, because we reserved the room instead of paying for the room in advance the property has an additional $614.48 (additional $100 for security deposit) hold on our account that won't come off for another 7-10 business days. In trying to understand this, I spoke with Kimberly who was great. I called back for clarification on how long the hold would take and spoke with Monica who was extremely rude. She was short, continuously over-talked me and hung up on me as I was asking for her name. I called back and spoke with Raul (manager on duty) who was kind and unfortunately got the back end of my frustration with Monica. Monica needs to retrain. Her customer service was atrocious. My next stay will be anywhere but Hyatt Place all because of the $614.48 hold and Monica's poor customer service. If you are holding someone's money for no other reason than time how then are you frustrated with them for trying to understand?!?!? Is there an issue between Booking.com and Hyatt Place that creates this extended account hold??? Staff at check-in and during our stay were GREAT! I didn't get his name but the tall young black male was extremely wonderful! A/C was a little tricky. Labor Day weekend was extremely hot. First night, it turned off around 2am and we couldn't get it right until 4am. Second night, was worse, the trick that worked on the first night didn't work. Couldn't get the room to cool until 20 minutes before check out.

Location, room and staff professionalism

Cost

The location of the hotel was great and the hotel was very nice 👌

Staff and facilities were excellent.

It's a standard hotel. No fancy things, but everything works as it should in a standard hotel. Very nice and helpful staff. Clean room with all basic things (coffee maker, fridge, hairdryer, ironing board, etc.).

The only thing, and it's not the hotel's fault in some sense, is a very noisy location. Seems like National Harbor (and specifically this place) is loved by youngsters practicing night life. In addition to this street noise I saw a few police cars standing, or driving with signal. Not a problem in general, but perhaps worth considering when booking.